Callers Seeking Help For Themselves
Problem with Alcohol and Wants to Get/Stay Sober
Talk to them, relate to them.
Find a meeting or other Central Office/Intergroup if not local (aaneok.org/meetings)
OFFER THEM A 12th STEP CALL if they are in Northeast Oklahoma. (12 Step Call Volunteer List)
Drunk or Doesn’t Want to Get Sober
Ask them to call again when they are ready.
Seeking Detox or Treatment
See List of Detox & Treatment Centers in Resources List. (www.aaneok.org/chat-index/detox-treatment)
or See List of Sober Living Houses in Resources List. (www.aaneok.org/chat-index/sober-living)
Problem Other Than Alcohol
Other Twelve Step program referred to by name.
See List of Other Twelve Step Programs in Resources List. (www.aaneok.org/chat-index/other-programs)
Thinking of Harming Oneself
Refer to Tulsa Suicide Hot Line. 405-848-CARE (2273)
Other Immediate Crises
Refer to COPES Crisis Hot Line. 918-744-4800
Callers Seeking Help For Someone Else
Ask Caller to Have the Alcoholic Call or Chat with Us
Refer caller to Al-Anon 918-627-9114
Troublesome Callers (Offensive, Controversial, Divisive, Argumentative, Etc.)
DO NOT RESPOND, If You Do Respond and Recognize as a Troll, Stop Responding and Simply End the Conversation
Callers Asking For Meetings
Suggest aaneok.org or The Meeting Guide app
Remember they are already on the website, or they wouldn’t be chatting. Simply ask them to click the meetings button on the site. Sometimes they just need help filtering options to find a meeting that fits their criteria.
(Optionally) Offer to look up local meetings. www.aaneok.org/meetings
(Optionally) Suggest they download The Meeting Guide App
Callers Asking About AA Events
Suggest Seeing the Online Calendar, or Call During Office Hours
(Optionally) Check the Calendar for Them www.aaneok.org/members/calendar
Callers Asking About Literature Or Other Merchandise
Ask Them to Call the Office During Office Hours