Volunteer

Description of 12-Step Calls: Volunteers who do 12th Step Work are willing to make phone calls to alcoholics in need of help. This is the classic 12th step call. It is some of the most rewarding service work there is. Our Central Service office maintains a 24-hour telephone line and a website. Alcoholics needing 12-step help sometimes contact us via the phone or the website. (See “Take the Hotline” and “Take Chat Requests” below.) When this happens, the person taking the hotline or taking chat requests will talk to them briefly and answer short questions, but for anything beyond that they will get the caller’s phone number. Then they will call a 12-step volunteer and ask them to call the alcoholic back.

Description of Telephone Hotline: REQUIRES 2 YEARS SOBRIETY Our Central Service office maintains a 24-hour telephone line, known as the “hotline”. During office hours, the Central Service staff answers that phone. But overnight and on weekends, the phone is forwarded to a Hotline volunteer to take the calls. A great way to serve. Hotline volunteers are expected to answer the phone, talk for a few minutes max, answer short questions etc. But for calls that require further attention, you will get the caller’s phone number and then get a 12th Step volunteer to call them back. (See “Do 12th Step Work” above.) You will be provided with a list of 12th Step volunteers who have agreed to do this. You will also receive some guidelines on how to respond to various types of callers.